CAR STUDIOS PRIVACY POLICY

Last updated: September 2026

Car Studios Pty Ltd (“Car Studios”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we will handle personal information in accordance with those requirements.

This Privacy Policy explains how Car Studios generally collects, holds, uses, and discloses personal information in connection with our business, website, enquiries, bookings, marketing, and vehicle protection and detailing services.

1. Personal Information We May Collect

The types of personal information we may collect depend on how you interact with us and may include:

• your name;

• telephone number;

• email address;

• suburb, postcode or address where relevant;

• vehicle make, model, year, colour and registration details where required;

• information relating to your enquiry, quotation, booking or services provided;

• communications between you and Car Studios;

• photographs or videos of your vehicle;

• payment, invoice and transaction information;

• information submitted through our website, online forms, social media platforms or advertising campaigns; and

• technical or website usage information collected through cookies, analytics, advertising technologies or similar tools where applicable.

We aim to collect only information that is reasonably necessary for our business activities and services.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• contact us by telephone, SMS, email or other messaging services;

• submit an enquiry or booking through our website;

• request a quotation;

• visit Car Studios or engage us to perform services;

• communicate with us through social media;

• complete a lead or enquiry form through platforms such as Facebook, Instagram or Google;

• participate in a promotion, competition or customer feedback process; or

• otherwise voluntarily provide information to us.

We may also receive personal information from third parties where reasonably necessary for our business activities, including referral partners, service providers, advertising platforms, insurers, repairers or other parties involved in providing or arranging services for you.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information for purposes including:

• responding to enquiries;

• preparing quotations and recommendations;

• arranging and managing bookings;

• providing our products and services;

• communicating with you about your vehicle or work being performed;

• processing payments and maintaining business records;

• providing customer support and aftercare;

• managing warranties or service-related matters;

• improving our services, website and customer experience;

• conducting internal administration and business operations;

• marketing Car Studios products and services where permitted by law;

• measuring and improving our advertising and marketing activities;

• preventing fraud, misuse or security incidents; and

• complying with applicable legal and regulatory requirements.

We may also use information for another purpose where you have consented to that use or where the use is otherwise permitted or required by law.

4. Marketing Communications

Where permitted by law, Car Studios may use your contact information to communicate with you about our services, promotions, offers or other information that may be relevant to you.

You may opt out of marketing communications at any time by using an unsubscribe option provided in the communication, replying with an opt-out request where appropriate, or contacting us directly.

Opting out of marketing communications will not prevent us from sending communications that are reasonably necessary in connection with an existing enquiry, booking, transaction, warranty or service.

5. Photographs and Videos of Vehicles

As part of our normal business operations, we may photograph or record vehicles for purposes such as documenting vehicle condition, recording work performed, quality control, training, warranty administration and maintaining service records.

We may also use photographs or videos of completed work for promotional, portfolio, website or social media purposes where appropriate.

Where reasonably practicable, we take steps to avoid unnecessarily displaying personal information in promotional material, such as customer documents or other information that directly identifies an individual.

If you have concerns about images of your vehicle being used for promotional purposes, please contact us.

6. Cookies, Analytics and Online Advertising

Our website and online services may use cookies, analytics tools, advertising technologies, pixels or similar technologies.

These technologies may collect information about how visitors interact with our website and advertisements and may be used to:

• operate and improve our website;

• understand website traffic and customer interactions;

• measure advertising performance;

• improve the relevance of our advertising; and

• support remarketing or similar advertising activities where permitted.

Some of these services may be provided by third-party technology, analytics, advertising or social media providers and are subject to their own privacy practices.

You may be able to control certain cookies or tracking technologies through your browser, device or applicable platform settings.

7. Disclosure to Third Parties

We do not sell personal information.

We may disclose personal information where reasonably necessary for our business operations or the provision of services, including to:

• technology, website, hosting and IT providers;

• customer management and communications providers;

• payment and accounting providers;

• professional advisers;

• marketing, analytics and advertising service providers;

• contractors or suppliers assisting us in providing services;

• insurers, repairers or other parties where relevant to work involving your vehicle; and

• government authorities, regulators, courts or other parties where required or authorised by law.

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

8. Overseas Service Providers

Some technology platforms, cloud services, analytics providers, advertising platforms or other service providers used by Car Studios may process or store information outside Australia.

The location in which information is processed may vary depending on the provider and its infrastructure.

Where applicable, we take reasonable steps regarding overseas disclosures as required by Australian privacy law.

9. Security and Retention

Car Studios takes reasonable steps to protect personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, our legitimate business and record-keeping requirements, and any applicable legal obligations.

When personal information is no longer reasonably required, we may take reasonable steps to delete, destroy or de-identify it, subject to applicable legal and business record-keeping requirements.

10. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, social media platforms or other external services.

Car Studios does not control the privacy practices, security or content of independent third parties. You should review the privacy policies and terms applicable to those services when using them.

11. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before providing access or making certain changes.

In some circumstances, access may be refused or limited where permitted or required by law.

We generally do not charge for making an access request. Where permitted by law, we may charge a reasonable fee for providing access and will inform you in advance, where applicable.

12. Privacy Complaints

If you have a question or complaint about how Car Studios has handled your personal information, please contact us using the details below.

We will consider the matter and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable legal requirements.

The current version will be published on our website.

14. Contact Car Studios

Car Studios Pty Ltd

Website: www.carstudios.com.au
Email: info@carstudios.com.au
Phone: 03 9914 1166

For privacy enquiries, access or correction requests, or complaints, please contact us using the details above.